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Warranty

Notebook Computer Warranty:

  • All notebook computers (battery/power adapter included) are covered for a period of 1 year warranty from the date of original purchase.

- Barebone Warranty: Covers LCD, Keyboard, Motherboard
- Full-Configured Warranty: Covers LCD, Keyboard, Motherboard, CPU, Hard Drive and Optical Drive.

  • You may purchase extended warranty (parts and labor), depot service, from 1 to 2 years additional to the original 1 year warranty.
  • Extended warranty does not cover external optical drive (CD/DVD), additional software, hardware or accessories besides system base unit, such as battery, external USB drive etc.

                  

        Note: You can fill out their service request form at: https://www.newleafsc.net/Service/

 

 

LCD Panel Warranty: click here

 

DOA Policy: If the system is defective during the first 15 days after your purchase (start from the invoice date), we will issue a Call Tag to pick up the system at our cost. A repaired or replaced system will be sent back to customer after the DOA unit is received. After 15 days, it will be using the standard 1 year warranty as stated below.

Note: Overseas customer needs to pay the shipping both ways, even it is DOA.

Refund Policy:  Within 15 days started from the invoice date (it should be the same as shipping date), if for any reason the buyer is requesting for a refund, we will charge the buyer 15% restocking fee, even it is DOA. No refund after 15 days. Shipping charge is not refundable.

NOTE: For all returns, we have to receive it before the expiration date. For example, if you want to get a refund, then you have to send it back and make sure we will receive it within 15 days from your invoice date, not just call us within 15 days but you have to make sure we can receive it within 15 days.

Merchandise purchased for the purpose of resale is not covered under this warranty; nor is this warranty transferable.

During the stated warranty period, We will repair, free of charge, any defects in material or workmanship which occur during normal use. Repair parts and replacement products shall be furnished at our discretion on an exchange basis and shall be either new or reconditioned. All replaced parts and products shall become our property.

Under the Standard Warranty, coverage will not apply to defects or damage resulting from:

  • improper packing during return shipment to us;
  • disasters such as floods, fires, winds, earthquakes or lightning;
  • failure to provide the proper installation environment;
  • peripherals or unauthorized attachments;
  • service by an unauthorized service center;
  • any other type of abuse, modification (including hardward and BIOS mod), misuse or neglect; 
  • any type of physical damages (including broken/crack LCD/Shell Case, burning mark, liquid damage)

Please fill out a RMA request form (preferred) if you need for warranty service or call our Technical Support Line at (909) 396-9140. When calling, have the following information available: customer name, invoice number, a description of the problem.

If factory service is required, a Technical Support Representative will issue the buyer a Return Merchandise Authorization (R.M.A.) number. This number should be clearly marked on the outside of the box. The buyer is responsible for returning the product, properly packaged in its original container, or an equivalent, to the service center. Any postage, insurance or shipping costs incurred in presenting or sending the product for service is the sole responsibility of the buyer.